Delivery and Returns

Black Friday

Discount applied when both items are added to your basket. Offer only valid on the Children's Navy Glitzy Unicorn T-Shirt and PONY The Annual 2019. All prices exclude P&P. Offer valid from 23–29 November 2018 or until stocks last. Already bought the Annual? Top up and get a Navy Glitzy Unicorn T-Shirt for just £7 (excluding P&P). Call 01428 601020.

Delivery Information

  • We aim to dispatch items within two working days of an order being placed.
  • If the item is not in stock we will advise you by email or telephone. However, please allow up to 28 days for delivery within the UK only.
  • Personalised items will take longer and customers should allow seven to ten days for bespoke goods.
  • Your parcel will be delivered via Royal Mail or APC couriers. Please check your parcel as soon as it arrives to ensure that it is correct and nothing is damaged. Please notify us within two working days if there is problem with your order.
  • If your parcel is lost during transit, we will replace it. In order to confirm that an order has been lost, we must wait until the maximum delivery time has expired before replacing your product.

We are also delighted to be able to offer overseas delivery; however, all overseas deliveries are subject to overseas postal services and customs. To check how much delivery will be to your country add the item to your basket, proceed to checkout where you have the option to request a postage quote. This is instant.

Please note if you are ordering multiple items, they may arrive separately and at different times at no extra cost to you.

Returns Policy

Faulty or defective items

In the unlikely event you find a fault with your goods please contact us immediately on 01428 601020 and we will instruct you on the returns procedure.

Returns due to change of mind

If you have purchased goods online you have the right to cancel your purchase at any time within seven days of receipt of your goods. If you have received your goods and wish to cancel within seven days please return them in an unused condition, complete, unopened and in a re-saleable condition to:

DJ Murphy (Publishers) Ltd,
Marlborough House,
Headley Road,
Grayshott,
Surrey
GU26 6LG

Please include the order number, your name and address. We will give you a refund of the price paid (excluding carriage costs and/or other surcharges which are non-refundable).

Returned items lost in transit

DJ Murphy (Publishers) Ltd can not be held responsible for packages lost during the return process. We recommend returning the package by Special or Recorded Delivery service and obtaining a proof of postage. DJ Murphy (Publishers) Ltd reserve the right to reject an order or return in the case of excessive returns.

Contact Us

Office hours
Weekdays: 9am - 5pm (telephone answer service after 5pm)
Weekends and Bank Holidays: Closed

Telephone: 01428 601020
Fax: 01428 601030
Email: shop@djmurphy.co.uk

DJ Murphy (Publishers) Ltd

Marlborough House, Headley Road, Grayshott, Surrey GU26 6LG